THICC Customer Knowledge Center
Your THICC Guide
Everything you need to choose your size, understand ready-stock ordering, care for your THICC piece, track delivery, review our policies, and resolve an order concern.
1. Before You Place an Order
Start Here
Review these points before checkout so you know what to expect from stock availability, sizing, processing, delivery, cancellations, and support.
Last updated: 22 July 2026
Ready Stock
THICC products are bulk-produced and sold from available inventory in the listed sizes, colors, and variations.
Website Processing
Direct website orders normally require 3-5 business days before courier handover.
Marketplace Handling
TikTok Shop, Shopee, and Lazada orders follow the handling and ship-by timeline shown on the platform.
Measure First
Use your current bust, waist, hip, and torso measurements. Do not rely only on another brand's size label.
Check Inventory
Adding an item to a cart does not guarantee reservation. Stock is reserved only after order confirmation.
Cancellation Depends on Status
Marketplace cancellations use the platform feature. Website cancellations must be requested before packing or handover and are not guaranteed after fulfillment begins.
Returns Need Approval
Do not send a product back without written approval or an official marketplace return instruction.
2. Ready Stock and Local Production
How Ready-Stock Fulfillment Works
THICC products are produced in batches or sourced as approved bulk inventory before sale. Available units are held as ready stock and released only after inventory confirmation and quality inspection.
Last updated: 22 July 2026
What Ready Stock Means
- Products are not individually produced only after a customer checks out.
- Available sizes, colors, designs, and quantities depend on current inventory.
- THICC works with approved local Filipino artisans, manufacturers, and suppliers.
- Every sellable unit must match the approved product specifications and pass quality checks.
- Stock can sell out during launches, promotions, live selling, or marketplace campaigns.
What It Does Not Mean
- Custom tailoring or bespoke measurement
- Personal patternmaking
- Custom size creation
- Customer-requested design alterations
- Guaranteed personalized fit
Standard Fulfillment Process
3. Size and Fit Center
Choose Your THICC Size
Compare your current body measurements with the product-specific size guide. Sizing and fit can differ across styles.
Last updated: 28 July 2026
Size Chart in Centimeters
| THICC Size | Standard Size | Bust | Waist | Hip | Torso |
|---|---|---|---|---|---|
| Size 1 | Large | 99-104 cm | 84-89 cm | 109-114 cm | 157-163 cm |
| XL | 107-114 cm | 91-99 cm | 117-124 cm | 164-169 cm | |
| Size 2 | 2XL | 117-124 cm | 102-109 cm | 127-135 cm | 169-174 cm |
| 3XL | 127-135 cm | 112-119 cm | 137-145 cm | 174-179 cm | |
| Size 3 | 4XL | 137-145 cm | 122-130 cm | 147-155 cm | 179-184 cm |
| 5XL | 147-155 cm | 132-140 cm | 157-165 cm | 184-189 cm |
Size Chart in Inches
| THICC Size | Standard Size | Bust | Waist | Hip | Torso |
|---|---|---|---|---|---|
| Size 1 | Large | 39-41 in | 33-35 in | 43-45 in | 62-64 in |
| XL | 42-45 in | 36-39 in | 46-49 in | 64.5-66.5 in | |
| Size 2 | 2XL | 46-49 in | 40-43 in | 50-53 in | 66.5-68.5 in |
| 3XL | 50-53 in | 44-47 in | 54-57 in | 68.5-70.5 in | |
| Size 3 | 4XL | 54-57 in | 48-51 in | 58-61 in | 70.5-72.5 in |
| 5XL | 58-61 in | 52-55 in | 62-65 in | 72.5-74.5 in |
How to Measure
| Measurement | Guide |
|---|---|
| Bust | Measure around the fullest part of your bust. Keep the tape straight around your back. |
| Waist | Measure around your natural waist or the area where your body naturally bends. |
| Hip | Measure around the fullest part of your hips and buttocks. |
| Torso | Start from one shoulder, bring the tape down through the crotch, then back up to the same shoulder. Torso is most important for one-piece swimsuits and swim dresses. |
Choosing Your Size
- Use the THICC size category shown with your standard size: Size 1 (Large-XL), Size 2 (2XL-3XL), or Size 3 (4XL-5XL).
- One-piece swimsuits and swim dresses: review bust, waist, hip, and torso measurements.
- Two-piece sets: use bust for the top and waist and hip for the bottom.
- Between sizes: the larger size is generally recommended for comfort, coverage, and movement.
- Do not automatically size down for compression. The garment should not cause pain, numbness, restricted breathing, unsafe pressure, severe pulling, or loss of coverage.
- Mix-and-match top and bottom sizes are unavailable when a product is sold as one complete set unless the components are separately listed.
4. Ordering, Payment, and Checkout
Order Only Through Official Channels
Orders are accepted only through the official THICC website, TikTok Shop, Shopee, and Lazada.
Last updated: 22 July 2026
| Channel | How It Works |
|---|---|
| Official Website | Website checkout, Maya Business payment options, COD where serviceable, website-order support, and 3-5 business-day processing before courier handover. |
| TikTok Shop | Order, payment, seller handling, tracking, cancellation, return/refund, and support processes remain inside TikTok Shop. |
| Shopee | Order, seller chat, handling, tracking, Return/Refund, and dispute processes remain inside Shopee. |
| Lazada | Order, seller messaging, handling, tracking, return/refund, and support processes remain inside Lazada. |
Not Official Checkout Channels
Facebook messages, Instagram messages, TikTok direct messages, email, WhatsApp, Messenger, and SMS are not regular checkout channels. Email and WhatsApp are used for website support and general inquiries. Marketplace purchase concerns must remain within the same marketplace.
Before Checkout
- Confirm the product, design, color, variation, quantity, and included components.
- Confirm your size using current body measurements.
- Confirm the recipient name, contact number, complete address, and landmarks.
- Review stock availability, payment, processing, shipping, care, cancellation, hygiene, and return terms.
Website Payment Methods
- Card payment through the official Maya Business channel
- Bank transfer through the official Maya Business channel
- Cash on Delivery where available and serviceable
A payment screenshot alone does not confirm settlement. Payment is successful only after verification.
5. Estimated Order Timeline
Processing and Courier Delivery Are Separate
Processing and courier delivery are separate stages. All dates are estimates, not guaranteed arrival dates.
Last updated: 22 July 2026
Direct Website Orders
| Stage | Estimated Time | What It Covers |
|---|---|---|
| 1. Order Processing and Preparation | 3-5 business days | Payment or COD verification, inventory confirmation, picking, quality inspection, packing, and shipping-label preparation. |
| 2. Courier Handover | After processing | THICC releases the parcel to the selected shipping partner and tracking begins when scanned. |
| 3. Courier Transit | Depends on destination and courier | Delivery occurs according to the courier's serviceability and transit estimate. |
Marketplace Orders
TikTok Shop, Shopee, and Lazada show the seller handling deadline, courier assignment, tracking, and estimated delivery in the order page. THICC follows the applicable platform process and does not replace the platform timeline with a separate website promise.
Direct Website J&T Express Estimates After Handover
| Destination | Estimated Delivery After Handover |
|---|---|
| Luzon | 1-3 working days |
| Visayas | 3-7 working days |
| Mindanao | 5-7 working days |
| Island areas | 5-7 working days |
6. Tracking and Delivery
Tracking and Delivery Questions
When will I receive tracking?
Tracking is provided after courier handover and scanning through the website order update, email, marketplace account, or courier tracking page, as applicable.
Which courier will deliver my order?
Direct website orders normally use J&T Express, with LBC Express or Flash Express as operational backups. Marketplace orders use the courier supported or assigned by the platform.
What if tracking stops moving?
Contact THICC or use the marketplace support route with your order and tracking numbers. THICC will coordinate with the courier or platform and provide an update or appropriate resolution.
What if tracking says delivered but I did not receive the parcel?
Report the issue within 48 hours of the delivered update and provide the order number, tracking number, address, recipient details, and any guard, neighbor, CCTV, building, or courier information.
What if the parcel is returned to sender?
THICC will investigate the cause. Re-delivery may require payment of a new shipping fee when the return resulted from refusal, failed attempts, an incorrect address, an unreachable recipient, or failure to claim the parcel.
7. Care Guide
Rinse. Hand Wash. Dry in Shade. Store Dry.
| Care Area | Instruction |
|---|---|
| Washing | Rinse after every swim and gently hand wash with mild soap in cold water. |
| Drying | Do not wring or tumble dry. Gently press out water and dry in shade. |
| Maintenance | Do not iron. Avoid rough surfaces, bleach, fabric softener, strong heat, sunscreen stains, and harsh pulling on straps or hardware. |
| Storage | Store only when fully dry, folded gently, and kept away from direct sunlight or heat. |
8. Cancellations and Order Changes
Cancellation Depends on the Order Channel and Status
Marketplace Orders
Use the official TikTok Shop, Shopee, or Lazada cancellation and order-support feature. Approval, automatic cancellation, seller action, refund timing, and address-change options depend on the platform's current rules and the order status.
Direct Website Orders
- Submit cancellation or order-change requests immediately through contactthicc2026@gmail.com or WhatsApp +63 917 455 4752.
- Cancellation may be requested before packing or courier handover.
- Approval is not guaranteed once inventory picking, quality inspection, packing, shipping-label preparation, or dispatch processing has begun.
- After courier handover, the order cannot be cancelled and must follow the delivery, return, or claim process.
- Address, recipient-name, and contact-number corrections should be submitted within one hour after the order is placed and remain subject to operational feasibility.
9. Returns and Claims
Do Not Return a Product Without Approval
A complaint, message, photograph, video, or return inquiry is not automatically an approved return. Do not send any product back until THICC or the marketplace provides official return instructions.
Valid Reasons for Investigation
- Verified manufacturing or workmanship defect
- Product damaged upon delivery
- Incorrect product, color, size, or variation sent by THICC
- Missing major component from an advertised complete set
- Concealed manufacturing defect discovered during first reasonable use despite proper care
Reasons That Do Not Normally Qualify
- Change of mind or personal style preference
- Customer-selected wrong size, color, product, design, or variation
- Incorrect body measurement or failure to review the size guide
- Preference for a tighter, looser, or different compression feel
- Minor display-related color difference or minor batch/workmanship variation
- Customer-caused damage, improper care, alteration, normal wear, stains, odors, or contamination
Evidence Required
- Option 1: three clear photographs - full product, close-up of the issue, and another angle with labels or packaging when relevant.
- Option 2: one clear, continuous, well-lit video showing the product, issue, labels, and packaging when relevant.
Reporting Period
Visible defects, delivery damage, incorrect products or variations, and missing major components must be reported within seven calendar days from confirmed delivery. Concealed defects must be reported promptly after discovery.
Approved Remedies
Depending on the investigation, THICC may approve repair, replacement, corrective fulfillment, return for physical inspection, compensation, cancellation, or refund. Ready-stock replacements are subject to availability. Direct website replacements are normally prepared within 3-5 business days after final approval or required inspection; marketplace timelines follow the platform process.
10. Complete Frequently Asked Questions
Frequently Asked Questions
Are THICC products ready stock?
Yes. THICC products are bulk-produced and offered as ready stock, subject to current inventory.
Who makes THICC products?
THICC works with approved local Filipino artisans, manufacturers, and suppliers.
How long does a website order take?
Normally 3-5 business days for processing and preparation before courier handover, plus courier transit.
How long does a marketplace order take?
Use the seller handling and delivery estimate shown in TikTok Shop, Shopee, or Lazada.
Can I mix top and bottom sizes?
Only when the components are expressly listed and sold separately. Complete sets use the listed set size.
Can I return an item because I chose the wrong size?
Not normally. Review the size guide and fit notes before checkout.
Can I try swimwear on?
Try it on over clean underwear while keeping the hygiene liner, tags, and protective parts in place.
Does compression mean I should size down?
No. Do not automatically size down. Use the size guide and product fit note.
Are colors exactly the same as the screen?
Small differences may occur because of lighting, photography, device settings, and fabric reflection.
Does THICC offer custom sizing?
No. THICC currently offers standard ready-stock sizes from Large to 5XL, grouped as THICC Size 1, Size 2, and Size 3.
11. Contact and Support Center
Use the Official Route for Your Order
| Need | Official Route | Important Note |
|---|---|---|
| Shop / browse | www.thicc.online | Orders are accepted only through the website, TikTok Shop, Shopee, or Lazada. |
| Size and care guide | www.thicc.online/guide | Use the product-specific guide before checkout. |
| Track a website order | www.thicc.online/track-order | Marketplace tracking remains inside the platform. |
| Shipping information | www.thicc.online/shipping | Website and marketplace timelines are separate. |
| Returns and claims | www.thicc.online/returns | Do not return without approval. |
| Customer terms | www.thicc.online/terms | The latest approved terms control. |
| Privacy | www.thicc.online/privacy | Use for privacy requests and cookie information. |
| Contact support | www.thicc.online/contact | Website support: contactthicc2026@gmail.com | WhatsApp +63 917 455 4752 |
Support Channel Rules
Website Orders
Email, WhatsApp, or website contact form.
TikTok Shop Orders
TikTok Shop order chat and official return/refund feature.
Shopee Orders
Shopee seller chat and Return/Refund feature.
Lazada Orders
Lazada seller messaging and official return/refund feature.
12. Safety, Privacy, and Authenticity
Protect Your Product, Information, and Order
How do I know a THICC store or payment request is official?
Start from www.thicc.online or THICC's verified social profiles. Do not pay personal accounts or unofficial links that cannot be verified through an official THICC channel.
Does THICC use AI-assisted visuals?
THICC may use AI-assisted or digitally created visuals for campaigns and storytelling, but products offered for sale should include verified actual-product photographs and must not materially misrepresent fit, coverage, support, or design.
How do I report a safety concern?
Contact the THICC Product Safety and Recall Desk at contactthicc2026@gmail.com or WhatsApp +63 917 455 4752. Stop using the product if it may be unsafe.
How can I make a privacy request?
Use contactthicc2026@gmail.com, WhatsApp +63 917 455 4752, or www.thicc.online/privacy.
13. Policy Library